FAQ - Participants
MOVE by GoodLife Kids Program Store – Frequently Asked Questions
MOVE Program Participants
Can I transfer my code to someone else?
No. MOVE Participant Codes are non-transferrable and may only be redeemed by the Participant to whom the code was issued.
What happens if my MOVE Participant code expires?
MOVE Participant codes expire 3 months after they have been issued. If your code has expired, please contact us at goodlifekids@newerasite.com for assistance.
Can I use multiple redemption codes on one order?
Yes! Multiple valid discount codes can be redeemed on once applied to a single order. During checkout, enter each code individually in the box discount code field on right side of checkout page, click "Apply" after each entry. Repeat this process to add for any additional code(s) you wish to use.
For more details on how to purchase step-by-step instructions, please refer to the ‘How To Order – MOVE by GoodLife Kids Program Participants’ section.
How do I place an order for my MOVE Program Shirt or Rewards?
For instructions on how to complete your order, visit the ‘How To Order – MOVE by GoodLife Kids Program Participants’ section.
Can I order more than one shirt?
Yes! Your MOVE Participant Code includes one Participant shirt at no cost. If you would like additional shirts for yourself, your parents/guardians, your siblings or other family members, you pay purchase them at your own expense during the ordering process.
How long will it take to receive my MOVE items after ordering?
We strive to process all orders within 48 hours of receipt. You can check the status of your order at any time through your MOVE Store profile. Once your order has been received and processed please allow 2-3 weeks for delivery.
Please note: Delivery times may be longer if the item you ordered is temporarily out of stock.
My order shows as fulfilled, but I haven’t received it yet. What does this mean?
When your order status shows as fulfilled, it means that the item has been received from the supplier, processed, and prepared for shipment.
Once an order is marked as fulfilled, it should arrive to the shipping address provided within 2-3 weeks. If your order has not arrived after this timeframe, please contact us at goodlifekids@newerasite.com for assistance.
What if my shirt size isn’t available?
If your measurements do not fall within the range outlined on the sizing chart, or you are in need of any accommodations please reach out to move@goodlifekids.com. We are happy to work with you to find a suitable solution.
How do I exchange my MOVE shirt if it does not fit?
If your MOVE shirt does not fit, please refer to the ’Exchange Policy’ section for information on eligibility, timelines, and exchange process.
What is the MOVE shirt made of?
The MOVE shirt is made from 6.3-oz,100% performance polyester interlock fabric.
How should I wash and care for my MOVE shirt?
• Machine wash cold with like colors
• Do not use fabric softener as it can significantly reduce the effectiveness and lifespan of the fabric.
• Do not use bleach
• Tumble dry low (High heat in the dryer reduces lifespan)
• Cool iron if needed
• Do not dry clean
Will I receive a receipt?
Yes. A valid email address is required when placing your order. Once your order has been submitted, you will receive an order confirmation email, which serves as your official receipt.
Where can I get help if I have questions or issues?
If you have additional questions about the MOVE Program or MOVE Program Store, or if you’re experiencing technical difficulties, please visit the ‘Contact Us’ section for support and assistance.
How do I update my address?
If you need to update the shipping address associated with your order, follow this link 'Address Change'
Address changes can only be made if your order has not yet been processed or shipped. Once an order has been shipped, we are unable to update the delivery address. Please include your order number and updated address information when you contact us.