FAQ - Associates
MOVE by GoodLife Kids Program Store - Frequently Asked Questions MOVE Program Associates
Can I transfer my code to someone else?
MOVE Associate codes are non-transferrable and may only be redeemed by the Associate
What happens if my MOVE Associate code expires?
MOVE Associate codes will expire 3 months after they have been issued. If your code has expired, please contact us at goodlifekids@newerasite.com for assistance.
Can I use multiple redemption codes on one order?
Yes. Multiple valid discount codes can be applied to a single order. During checkout, enter each code individually in the discount code field on right side of checkout page, click "Apply" after each entry. Repeat this process for any additional codes you wish to use.
For step-by-step instructions, please refer to ‘How To Order – MOVE by GoodLife Kids Associates’ section.
How long will it take to receive my uniform shirts after ordering?
We strive to process all orders within 48 hours of receipt. You can check the status of your order at any time through your MOVE Store profile. Once your order has been received and processed, please allow 2-3 weeks for delivery.
Please note: Delivery times may be longer if the item you ordered is temporarily out of stock.
My order shows as fulfilled, but arrived haven’t received it yet. What does this mean?
When your order shows as fulfilled, it means that the item has been received from the supplier, processed, and is prepared for shipment.
Once an order is marked as fulfilled, it should arrive to the shipping address provided within 2-3 weeks. If your order has not arrived after this timeframe, please contact us at goodlifekids@newerasite.com for assistance.
How do I exchange my uniform if it does not fit and I need a different size or if my uniform lettering is peeling?
If your MOVE Associate uniform does not fit, please visit the 'Exchange Policy' section for all information on eligibility, timelines, and exchange process.
**Customized MOVE Associate Uniforms are not eligible for exchange.
What can I wear if my measurements are smaller/exceed those of the uniforms?
If your measurements are smaller than or exceed those of the uniforms, just reach out to move@goodlifekids.com and we will assist you!
Associates expecting a baby can order the largest size available in their uniform style. If you can no longer comfortably wear the uniform, Associates can purchase a maternity shirt in the same colour as the MOVE uniform, provided they are wearing the appropriate bottoms as per the Uniform policy. We apologize if we are unable to accommodate you.
What is the MOVE uniform made of?
The MOVE uniform shirt is made from 6.3-oz,100% performance polyester interlock
How should I wash and care for my MOVE uniform shirt?
To help maintain the quality and lifespan of your shirt, please follow these care instructions:
Washing/Care Instructions:
• Machine wash cold with like colors
• Do not use fabric softener as it can significantly reduce the effectiveness and lifespan of the fabric
• Do not bleach
• Tumble dry low (High heat in the dryer reduces lifespan)
• Cool iron if needed
• Do not dry clean
Will I receive a receipt?
Yes. A valid email address is required when placing your order. Once your order has been submitted, you will receive an order confirmation email, which serves as your official receipt.
Where can I get help if I have questions or issues?
if you have additional questions about the MOVE Program or MOVE Program store, or if you’re experiencing technical difficulties, please visit the ‘Contact Us’ section for support and assistance.
How do I update my address?
If you need to update the shipping address associated with your order, follow this link 'Address change'.
Address changes can only be made if your order has not yet been processed or shipped. Once an order has been shipped, we are unable to update the delivery address. Please include your order number and updated address information when you contact us.